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The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo - In: Journal of retailing and consumer services 36 (2017), pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
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Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei - In: Journal of retailing and consumer services 19 (2012) 4, pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
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An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India
Rahul, T.; Majhi, Ritanjali - In: Journal of retailing and consumer services 21 (2014) 4, pp. 570-580
Persistent link: https://www.econbiz.de/10010388524
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The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri; Bilgihan, Anil - In: Journal of retailing and consumer services 37 (2017), pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
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Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús; Berbel-Pineda, Juan M.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
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Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara; Thaichon, Paramaporn; Jebarajakirthy, Charles - In: Journal of retailing and consumer services 29 (2016), pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
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Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka - In: Journal of retailing and consumer services 23 (2015), pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
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The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn; Lobo, Antonio; Prentice, Catherine; … - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
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The impact of service failure on brand credibility
Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza; Shin, Hyunju - In: Journal of retailing and consumer services 27 (2015), pp. 103-112
Persistent link: https://www.econbiz.de/10011388094