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~isPartOf:"Journal of retailing and consumer services"
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Service quality and its impact...
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Subject
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
342
Konsumentenverhalten
342
Beziehungsmarketing
263
Relationship marketing
263
Dienstleistungsqualität
216
Service quality
216
Einzelhandel
95
Retail trade
95
Online retailing
80
Online-Handel
80
Satisfaction
61
Customer service
47
Kundenservice
47
E-commerce
46
Electronic Commerce
46
Viral marketing
39
Virales Marketing
39
Brand management
37
Markenführung
37
India
35
Indien
35
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Brand image
31
Markenimage
31
Confidence
30
Vertrauen
30
Customer experience
27
Internet marketing
26
Loyalty
26
Online-Marketing
26
Social Web
26
Social web
26
Emotion
24
Mobile communications
24
Mobilkommunikation
24
Customer integration
21
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Undetermined
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3
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452
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Article in journal
452
Aufsatz in Zeitschrift
452
Case study
1
Fallstudie
1
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English
452
Author
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Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Das, Gopal
3
Fatma, Mobin
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Abumalloh, Rabab Ali
2
Adil, Mohd
2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
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Published in...
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Journal of retailing and consumer services
Finance India : the quarterly journal of Indian Institute of Finance
936
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
891
The Indian economic journal
883
Working Papers / eSocialSciences
880
Economic developments in India : quarterly update : analysis, reports, policy documents
738
The Indian journal of economics
596
Working paper
528
MPRA Paper
521
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
497
The Asian economic review : journal of the Indian Institute of Economics
477
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
461
Global business review
428
NBER working paper series
421
Journal of business research : JBR
395
Policy research working paper : WPS
386
International journal of Indian culture and business management
384
Working paper / National Bureau of Economic Research, Inc.
370
International journal of hospitality management
367
Discussion paper series / IZA
340
Indian journal of agricultural economics
335
NBER Working Paper
318
SpringerLink / Bücher
313
IZA Discussion Papers
305
Working papers / National Institute of Public Finance and Policy
303
Journal of Indian School of Political Economy : a journal devoted to the study of Indian economy, polity, and society
298
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
295
Working paper / Indian Institute of Management, Ahmedabad
287
Occasional papers / Reserve Bank of India
265
Working paper / Institute for Social and Economic Change
255
Vision : the journal of business perspective
252
Journal of development economics
245
World Bank Policy Research Working Paper
237
Journal of Services Marketing
229
Journal of quantitative economics : official journal of the Indian Econometric Society
228
Praj̄nȧn : journal of social and management sciences
228
IZA Discussion Paper
224
International journal of business and globalisation : IJBG
224
IIM Bangalore Research Paper
218
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
218
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ECONIS (ZBW)
452
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1
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452
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1
Enhancing
patients
' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
2
Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis
;
Vasileiou, Konstantinos
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
Saved in:
3
Customers' perspectives regarding e-banking in an emerging economy
Agarwal, Reeti
;
Rastogi, Sanjay
;
Mehrotra, Ankit
- In:
Journal of retailing and consumer services
16
(
2009
)
5
,
pp. 340-351
Persistent link: https://www.econbiz.de/10003875613
Saved in:
4
An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of
India
Rahul, T.
;
Majhi, Ritanjali
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 570-580
Persistent link: https://www.econbiz.de/10010388524
Saved in:
5
"How does customer perception of salespeople influence the relationship? A study in an emerging economy"
Arditto, Luis
;
Cambra-Fierro, Jesús J.
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238384
Saved in:
6
E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012434257
Saved in:
7
How store attributes impact shoppers' loyalty in emerging countries : an investigation in the Indian retail sector
Grosso, Monica
;
Castaldo, Sandro
;
Grewal, Anjana
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 117-124
Persistent link: https://www.econbiz.de/10011801826
Saved in:
8
Patient experience in the digital age : an investigation into the effect of generational cohorts
Alkire, Linda
;
O'Connor, Genevieve E.
;
Myrden, Susan
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305914
Saved in:
9
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
10
Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
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