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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Revisiting the showrooming effect on online and offline retailers : the strategic role of in-store service
Wang, Junbin; Wang, Shanshan - In: Journal of retailing and consumer services 66 (2022), pp. 1-17
Persistent link: https://www.econbiz.de/10013209643
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From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C. - In: Journal of retailing and consumer services 22 (2015), pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
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The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long; Liu, Chih-Hsing; Tseng, Tzu-Wen - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
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The golden mean : research on the mechanism of customer participation in employee service innovation
Liu, Dewen; Han, Shenghao; Zhang, Jieqiong - In: Journal of retailing and consumer services 68 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013366341
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Knowledge Push Curve (KPC) in retailing : evidence from patented innovations analysis affecting retailers' competitiveness
Pantano, Eleonora; Priporas, Constantinos-Vasilios; … - In: Journal of retailing and consumer services 44 (2018), pp. 150-160
Persistent link: https://www.econbiz.de/10011904355
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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Customer satisfaction study via a latent segment model
Fonseca, Jaime R. S. - In: Journal of retailing and consumer services 16 (2009) 5, pp. 352-359
Persistent link: https://www.econbiz.de/10003875614
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.; Smith, Amy K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 232-245
Persistent link: https://www.econbiz.de/10003458658