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~isPartOf:"Journal of service management"
~isPartOf:"The international journal of human resource management"
~subject:"Service industry"
~subject:"USA"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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Service industry
USA
Unternehmenserfolg
Großbritannien
122
United Kingdom
122
Dienstleistungssektor
83
Customer satisfaction
77
Kundenzufriedenheit
76
Dienstleistungsqualität
74
Service quality
74
Human Resource Management
72
Personalmanagement
72
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
51
Relationship marketing
51
Bibliometrics
45
Bibliometrie
45
Services
36
Dienstleistung
35
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32
Kundenservice
32
Arbeitszufriedenheit
30
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30
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25
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22
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22
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21
Arbeitsbeziehungen
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20
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115
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Edvardsson, Bo
4
Jaakkola, Elina
4
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4
Witell, Lars
4
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3
Verma, Rohit
3
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
De Menezes, Lilian M.
2
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2
Lynn, Michael
2
Mahr, Dominik
2
Newman, Alexander
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tuzovic, Sven
2
Wirtz, Jochen
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Agrawal, Narendra M.
1
Akdere, Mesut
1
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1
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1
Baveja, Alok
1
Beham, Barbara
1
Belk, Russell W.
1
Beltagui, Ahmad
1
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Journal of service management
The international journal of human resource management
The service industries journal
277
Journal of business research : JBR
134
The journal of services marketing
103
Applied economics
90
International journal of hospitality management
74
Industrial marketing management : the international journal for industrial and high-tech firms
72
International journal of production economics
69
Journal of international money and finance
66
Journal of service research : JSR
65
Journal of retailing and consumer services
63
Service business
61
Research policy : policy, management and economic studies of science, technology and innovation
52
Economics letters
48
The American economic review
47
International journal of services technology and management
44
Services marketing quarterly
44
Regional studies
43
Structural change and economic dynamics : SC+ED
43
Applied financial economics
42
Technological forecasting & social change : an international journal
41
The review of economics and statistics
40
The economic journal : the journal of the Royal Economic Society
39
Applied economics letters
37
Economics of innovation and new technology
37
European journal of operational research : EJOR
37
International journal of services and operations management
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
37
The journal of economic history
36
Economic modelling
35
The journal of business & industrial marketing
33
International journal of production research
31
Managing service quality : MSQ ; an international journal
31
Technovation : the international journal of technological innovation, entrepreneurship and technology management
31
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
Journal of the Academy of Marketing Science
30
The journal of finance : the journal of the American Finance Association
30
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
30
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ECONIS (ZBW)
115
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1
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
2
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
3
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
6
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
7
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
8
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
9
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
10
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
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