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~isPartOf:"Journal of service management"
~person:"Blazevic, Vera"
~person:"Kristensson, Per"
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Blazevic, Vera
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Journal of service management
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3
Handbook of service science ; [Vol. 1]
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ECONIS (ZBW)
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Linking
service
design to value creation and
service
research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
2
The TRISEC framework for optimizing conversational agent design across search, experience and credence
service
contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
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