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~isPartOf:"Journal of service management"
~subject:"Roboter"
~subject:"Satisfaction"
~subject:"Service industry"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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Roboter
Satisfaction
Service industry
Unternehmenserfolg
Customer satisfaction
70
Dienstleistungsqualität
69
Kundenzufriedenheit
69
Service quality
69
Dienstleistungssektor
58
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
51
Relationship marketing
51
Services
36
Dienstleistung
35
Customer service
30
Kundenservice
30
Customer integration
17
Kundenintegration
17
Bibliometrics
15
Bibliometrie
15
Innovation
14
Business services
12
Dienstleistungsmanagement
12
Dienstleistungsmarketing
12
Service innovation
12
Service management
12
Services marketing
12
Unternehmensdienstleistung
12
Beschwerdemanagement
11
Betriebliche Wertschöpfung
11
Complaint management
11
Value creation
11
Customer experience
10
Emotion
10
Robot
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Einzelhandel
9
Job satisfaction
9
Retail trade
9
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Undetermined
39
Free
3
Type of publication
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Article
70
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
Fallstudie
Textbook
Aufsatz in Zeitschrift
74
Collection of articles of several authors
4
Sammelwerk
4
Language
All
English
74
Author
All
Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Wirtz, Jochen
4
Witell, Lars
4
Gustafsson, Anders
3
Aksoy, Lerzan
2
Bowen, David E.
2
Buoye, Alexander
2
Chase, Richard B.
2
Cheung, Lilliemay
2
De Keyser, Arne
2
Keiningham, Timothy
2
Kristensson, Per
2
Kunz, Werner H.
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patterson, Paul G.
2
Sharma, Piyush
2
Streukens, Sandra
2
Tuzovic, Sven
2
Verma, Rohit
2
Willems, Kim
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Allsopp, Jason
1
Ambika, Anupama
1
Amelia, Amelia
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Baaklini, Eliane Sam
1
Batat, Wided
1
Bateson, John E. G.
1
Beierlein, Andrea
1
Belk, Russell W.
1
Beltagui, Ahmad
1
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Published in...
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Journal of service management
The service industries journal
276
Journal of business research : JBR
161
Journal of retailing and consumer services
115
The journal of services marketing
112
International journal of hospitality management
110
Service business
79
International journal of production economics
66
Industrial marketing management : the international journal for industrial and high-tech firms
65
Journal of service research : JSR
56
International journal of services technology and management
42
Technological forecasting & social change : an international journal
41
The international journal of human resource management
41
Tourism management : research, policies, practice
40
Structural change and economic dynamics : SC+ED
39
The journal of business & industrial marketing
39
Regional studies
38
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
38
International journal of contemporary hospitality management
34
International journal of services and operations management
34
European journal of operational research : EJOR
33
Journal of service research
33
International journal of quality & reliability management
32
Applied economics
31
Research policy : policy, management and economic studies of science, technology and innovation
31
Services marketing quarterly
31
Applied economics letters
28
Cogent business & management
27
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
27
International journal of production research
27
Economics of innovation and new technology
26
International journal of innovation management
26
International journal of services, economics and management
26
Journal of the Academy of Marketing Science
24
Management decision : MD
24
The TQM journal : the international review of organizational improvement
24
Tourism analysis : an interdisciplinary tourism & hospitality journal
24
Tourism management perspectives : TMP
23
Managing service quality : MSQ ; an international journal
22
Growth and change : a journal of urban and regional policy
21
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ECONIS (ZBW)
74
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1
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
2
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
6
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
7
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
8
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
9
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
10
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
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