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~isPartOf:"Journal of service management"
~subject:"Service industry"
~subject:"Service management"
~subject:"USA"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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Service industry
Service management
USA
Unternehmenserfolg
Customer satisfaction
70
Dienstleistungsqualität
69
Kundenzufriedenheit
69
Service quality
69
Dienstleistungssektor
58
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
51
Relationship marketing
51
Services
36
Dienstleistung
35
Customer service
30
Kundenservice
30
Customer integration
17
Kundenintegration
17
Bibliometrics
15
Bibliometrie
15
Innovation
14
Business services
12
Dienstleistungsmanagement
12
Dienstleistungsmarketing
12
Service innovation
12
Services marketing
12
Unternehmensdienstleistung
12
Beschwerdemanagement
11
Betriebliche Wertschöpfung
11
Complaint management
11
Value creation
11
Customer experience
10
Emotion
10
Robot
10
Roboter
10
Satisfaction
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Einzelhandel
9
Job satisfaction
9
Retail trade
9
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31
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Article
63
Book / Working Paper
4
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Article in journal
Fallstudie
Textbook
Aufsatz in Zeitschrift
67
Collection of articles of several authors
4
Sammelwerk
4
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English
67
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Jaakkola, Elina
5
Edvardsson, Bo
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
Bowen, David E.
3
Gustafsson, Anders
3
Verma, Rohit
3
Wirtz, Jochen
3
Brown, Stephen Walter
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Fisk, Raymond P.
2
Grönroos, Christian
2
Halinen, Aino
2
Helkkula, Anu
2
Kristensson, Per
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Reynoso, Javier
2
Tuzovic, Sven
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Aksoy, Lerzan
1
Ambika, Anupama
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blasco-Arcas, Lorena
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brengman, Malaika
1
Burton, Jamie
1
Böhm, Eva
1
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Journal of service management
The service industries journal
277
Journal of business research : JBR
135
The journal of services marketing
105
Applied economics
90
International journal of hospitality management
83
Industrial marketing management : the international journal for industrial and high-tech firms
73
International journal of production economics
70
Journal of international money and finance
66
Journal of retailing and consumer services
66
Journal of service research : JSR
66
Service business
61
The international journal of human resource management
54
Research policy : policy, management and economic studies of science, technology and innovation
52
Economics letters
48
The American economic review
47
Services marketing quarterly
45
International journal of services technology and management
44
Regional studies
43
Structural change and economic dynamics : SC+ED
43
Applied financial economics
42
International journal of services and operations management
41
Technological forecasting & social change : an international journal
41
The review of economics and statistics
40
The economic journal : the journal of the Royal Economic Society
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
38
Applied economics letters
37
Economics of innovation and new technology
37
European journal of operational research : EJOR
36
The journal of economic history
36
Economic modelling
35
International journal of contemporary hospitality management
35
Managing service quality : MSQ ; an international journal
34
The journal of business & industrial marketing
33
International journal of production research
32
Journal of the Academy of Marketing Science
31
Technovation : the international journal of technological innovation, entrepreneurship and technology management
31
The journal of finance : the journal of the American Finance Association
31
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
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ECONIS (ZBW)
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1
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
2
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
6
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
7
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
8
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
9
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
10
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
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