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~isPartOf:"Journal of service management"
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Customer satisfaction
2
Kundenzufriedenheit
2
Service encounters
2
Beziehungsmarketing
1
Categorization
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Consumer behaviour
1
Customer service
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Dienstleistungsmarketing
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Dienstleistungsqualität
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Gerechtigkeit
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Poor and rich customers
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Preferential treatment
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Söderlund, Magnus
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Gummerus, Johanna
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Liljander, Veronica
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Journal of service management
Journal of retailing and consumer services
21
Research paper / Ekonomiska Forskningsinstitutet vid Handelshögskolan i Stockholm
11
SSE/EFI Working Paper Series in Business Administration
7
The international review of retail, distribution and consumer research
7
European journal of marketing : EJM
4
Psychology & marketing
4
EFI research paper / Ekonomiska Forskningsinstitutet, Handelshögskolan i Stockholm
3
International journal of service industry management : IJSIM
3
Journal of Consumer Marketing
3
European Journal of Marketing
2
Managing service quality : MSQ ; an international journal
2
The changing roles of advertising : [extended versions of papers presented at the 11th ICORIA (International Conference on Research in Advertising) Stockholm, Sweden in June 2012]
2
The journal of consumer marketing
2
Australasian marketing journal
1
Journal of Economic Psychology
1
Journal of Service Management
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service theory and practice
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing customer relationships on the Internet
1
Nordic journal of business : NJB
1
Psychology & Marketing
1
Research report
1
Research report / Stockholm School of Economics, the Economic Research Institute / Ekonomiska Forskningsinstitutet vid Handelshögskolan i Stockholm
1
SSE EFI working paper series in business administration
1
Scandinavian Journal of Management
1
Scandinavian journal of management
1
Technological forecasting & social change : an international journal
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
1
The journal of product & brand management
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ECONIS (ZBW)
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Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
2
Preferential treatment in the service encounter
Söderlund, Magnus
;
Liljander, Veronica
;
Gummerus, Johanna
- In:
Journal of service management
25
(
2014
)
4
,
pp. 512-530
Persistent link: https://www.econbiz.de/10010405209
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