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Journal of service management
Technological forecasting & social change : an international journal
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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Application of fault tree analysis to the service process: service tree analysis approach
Geum, Youngjung
;
Seol, Hyeonju
;
Lee, Sungjoo
;
Park, Yongtae
- In:
Journal of service management
20
(
2009
)
3/4
,
pp. 433-454
Persistent link: https://www.econbiz.de/10008374466
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