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~isPartOf:"Journal of service management"
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Customer is king : how to exce...
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
59
Konsumentenverhalten
59
Dienstleistungsqualität
52
Service quality
52
Customer satisfaction
46
Kundenzufriedenheit
46
Customer service
30
Kundenservice
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Customer integration
27
Kundenintegration
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Social web
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Services marketing
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McColl-Kennedy, Janet R.
5
Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
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3
Keiningham, Timothy
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Malthouse, Edward C.
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Nijssen, E. J.
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Ponsignon, Frederic
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Weiger, Welf Hermann
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Bilstein, Nicola
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Birgelen, Marcel van
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Delcourt, Cécile
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Gremler, Dwayne D.
2
Gruber, Thorsten
2
Gustafsson, Anders
2
Halinen, Aino
2
Hammedi, Wafa
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Heinonen, Kristina
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Helkkula, Anu
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Hillebrand, Bas
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Hollebeek, Linda D.
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Kunz, Werner
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Kunz, Werner H.
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Riel, Allard C. R. van
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Schepers, Jeroen
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Streukens, Sandra
2
Tronvoll, Bård
2
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Journal of service management
SpringerLink / Bücher
1,496
Journal of business research : JBR
679
Journal of retailing and consumer services
621
Industrial marketing management : the international journal for industrial and high-tech firms
434
Gabler Edition Wissenschaft
355
Springer eBook Collection / Business and Economics
334
Springer eBook Collection
324
International journal of hospitality management
320
The journal of services marketing
261
Research
246
Europäische Hochschulschriften / 5
226
The service industries journal
205
The journal of business & industrial marketing
199
Lehrbuch
186
Journal of the Academy of Marketing Science
178
Journal of strategic marketing
171
International journal of electronic customer relationship management : IJECRM
149
Journal of service research : JSR
138
International journal of contemporary hospitality management
133
Journal of marketing
127
Journal of hospitality marketing & management
126
Journal of travel and tourism marketing
123
Tourism management : research, policies, practice
119
Journal of retailing
118
Psychology & marketing
114
Asia Pacific journal of marketing and logistics
111
The journal of brand management : an international journal
111
The journal of product & brand management
111
Marketing intelligence & planning
107
Cogent business & management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Services marketing quarterly
105
essentials
102
European journal of marketing : EJM
100
Gabler Research
100
Hamburger Schriften zur Marketingforschung
98
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
97
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
87
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ECONIS (ZBW)
130
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1
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
3
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
4
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
5
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
6
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
7
I want to believe they really care : how complaining customers want to be treated by frontline employees
Gruber, Thorsten
- In:
Journal of service management
22
(
2011
)
1
,
pp. 85-110
Persistent link: https://www.econbiz.de/10009010793
Saved in:
8
Governing for innovation in horizontal service cooperations
Steinicke, Silvia
;
Wallenburg, Carl Marcus
;
Schmoltzi, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 279-302
Persistent link: https://www.econbiz.de/10009554257
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9
Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van
;
Dellaert, Benedict G. C.
;
Ruyter, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
Saved in:
10
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
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