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~isPartOf:"Journal of service management"
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Customer relationship manageme...
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
38
Service quality
38
Customer integration
27
Kundenintegration
27
Services
15
Social Web
15
Social web
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Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
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Customer value
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Kundenwert
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Markenführung
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Brand
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Brand image
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Markenimage
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Services marketing
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Confidence
7
Dienstleistungsmanagement
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Markenartikel
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Service management
7
Social relations
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Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
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Einzelhandel
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Edvardsson, Bo
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Jaakkola, Elina
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McColl-Kennedy, Janet R.
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Malthouse, Edward C.
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Nijssen, E. J.
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Giertz, Johann N.
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Halinen, Aino
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Hammedi, Wafa
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Heinonen, Kristina
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Helkkula, Anu
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Hillebrand, Bas
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Hollebeek, Linda D.
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Kandampully, Jay
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Klaus, Philipp
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Kunz, Werner
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Lariviere, Bart
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Leroi-Werelds, Sara
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Mickelsson, Karl-Jacob
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Patrício, Lia
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Journal of service management
SpringerLink / Bücher
2,023
Journal of business research : JBR
703
Journal of retailing and consumer services
585
Springer eBook Collection
540
Industrial marketing management : the international journal for industrial and high-tech firms
448
Gabler Edition Wissenschaft
434
Springer eBook Collection / Business and Economics
402
Europäische Hochschulschriften / 5
357
International journal of hospitality management
306
Research
294
Lehrbuch
278
The journal of services marketing
227
The journal of business & industrial marketing
206
Management Decision
192
The service industries journal
192
Journal of the Academy of Marketing Science
179
Journal of strategic marketing
172
European research studies
155
International journal of electronic customer relationship management : IJECRM
146
European Journal of Marketing
144
International journal of contemporary hospitality management
134
Tourism management : research, policies, practice
133
essentials
131
Journal of Business & Industrial Marketing
128
Journal of marketing
127
Journal of business ethics : JOBE
123
Journal of travel and tourism marketing
123
Journal of hospitality marketing & management
118
Neue betriebswirtschaftliche Forschung : Nbf
118
Journal of service research : JSR
117
Cogent business & management
114
Springer eBook Collection / Business and Management
114
The journal of brand management : an international journal
112
Marketing intelligence & planning
111
The journal of product & brand management
111
Gabler Research
110
Economics Papers from University Paris Dauphine
109
Journal of retailing
109
Asia Pacific journal of marketing and logistics
108
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ECONIS (ZBW)
109
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1
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
2
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
3
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
4
Triangle model of fairness : investigating spillovers and reciprocal transfers
Folger, Robert
;
Ford, Robert C.
;
Bardes, Mary
;
Dickson, …
- In:
Journal of service management
21
(
2010
)
4
,
pp. 515-530
Persistent link: https://www.econbiz.de/10008656285
Saved in:
5
Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
Saved in:
6
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
7
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
Saved in:
8
Incentives, organisational identification, and relationship quality among members of fine arts museums
Camarero, Carmen
;
Garrido Samaniego, María José
- In:
Journal of service management
22
(
2011
)
2
,
pp. 266-287
Persistent link: https://www.econbiz.de/10009155025
Saved in:
9
Impact of value congruence on affective commitment : examining the moderating effects
Zhang, Jing
;
Bloemer, Johanna M.
- In:
Journal of service management
22
(
2011
)
2
,
pp. 160-182
Persistent link: https://www.econbiz.de/10009155030
Saved in:
10
Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik
;
Fischer, Alban
;
Wallin, Martin W.
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
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