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Waiting for service at the checkout: Negative emotional responses, store image and overall satisfaction
Riel, Allard C.R. van; Semeijn, Janjaap; Ribbink, Dina; … - In: Journal of service management 23 (2012) 2, pp. 144-170
Persistent link: https://www.econbiz.de/10009964071
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Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport
Delcourt, Cécile; Gremler, Dwayne D.; Riel, Allard C.R. van - In: Journal of service management 24 (2013) 1, pp. 5-24
Persistent link: https://www.econbiz.de/10010087398
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Consumer perceptions of service constellations: implications for service innovation
Riel, Allard C.R. van; Calabretta, Giulia; Driessen, Paul H. - In: Journal of service management 24 (2013) 3, pp. 314-329
Persistent link: https://www.econbiz.de/10010132555
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Managing in-store logistics: a fresh perspective on retail service
Bouzaabia, Olfa; Riel, Allard C.R. van; Semeijn, Janjaap - In: Journal of service management 24 (2013) 2, pp. 112-129
Persistent link: https://www.econbiz.de/10010122063
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Service alliances between unequals : the apple does not fall far from the better tree
Bleijerveld, Jeroen F. J.; Gremler, Dwayne D.; Lemmink, Jos - In: Journal of service management 26 (2015) 5, pp. 807-822
Persistent link: https://www.econbiz.de/10011503593
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Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob; Van Haren, Joep; Lemmink, Jos - In: Journal of service management 34 (2023) 2, pp. 256-273
Persistent link: https://www.econbiz.de/10014337951