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~isPartOf:"Journal of service management"
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Beziehungsmarketing
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Birgelen, Marcel van
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Ruyter, Ko de
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Aksoy, Pelin
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Delcourt, Cécile
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Gremler, Dwayne D.
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Joosten, Herm
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Larivière, Bart
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Malthouse, Edward C.
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Riel, Allard C. R. van
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Journal of service management
Journal of retailing
18
Journal of the Academy of Marketing Science
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of service research : JSR
14
European Journal of Marketing
12
International journal of service industry management : IJSIM
11
Journal of marketing
11
Journal of Economic Psychology
9
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
9
Psychology & marketing
8
European journal of marketing : EJM
7
Journal of Service Management
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of service research
6
Total quality management
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of business research : JBR
5
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
5
Research memorandum / METEOR
5
The journal of business & industrial marketing
5
Journal of Business Research
4
Journal of economic psychology : research in economic psychology and behavioral economics
4
Journal of retailing and consumer services
4
Journal of Business & Industrial Marketing
3
Journal of Management Studies
3
Journal of advertising
3
Journal of consumer research : JCR ; an interdisciplinary bimonthly
3
Journal of management studies : JMS
3
Journal of purchasing and supply management
3
Management information systems : mis quarterly
3
Marketing Letters
3
Advances in international marketing
2
European journal of marketing
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International Business Review
2
International Journal of Operations & Production Management
2
International business review : the official journal of the European International Business Academy
2
Journal of Consumer Marketing
2
Journal of Consumer Research
2
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ECONIS (ZBW)
7
OLC EcoSci
3
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1
Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van
;
Dellaert, Benedict G. C.
;
Ruyter, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
Saved in:
2
Exploring the frontiers in reality-enhanced service communication : from augmented and virtual reality to neuro-enhanced reality
Hilken, Tim
;
Chylinski, Mathew
;
Ruyter, Ko de
;
Heller, Jonas
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 657-674
Persistent link: https://www.econbiz.de/10013325741
Saved in:
3
Communication channel consideration for in-home services: The moderating role of customer participation
Birgelen, Marcel van
;
Dellaert, Benedict G.C.
;
Ruyter, Ko de
- In:
Journal of service management
23
(
2012
)
2
,
pp. 216-253
Persistent link: https://www.econbiz.de/10009964074
Saved in:
4
Value cocreation at its peak : the asymmetric relationship between coproduction and loyalty
Sauer, Nicola E.
;
Scholl-Grissemann, Ursula
;
Teichmann, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 563-590
Persistent link: https://www.econbiz.de/10011563693
Saved in:
5
How communications by AI-enabled voice assistants impact the customer journey
Grewal, Dhruv
;
Guha, Abhijit
;
Schweiger, Elisa
;
Ludwig, …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 705-720
Persistent link: https://www.econbiz.de/10013325748
Saved in:
6
Value fusion : the blending of consumer and firm value in the distinct context of mobile technologies and social media
Larivière, Bart
;
Joosten, Herm
;
Malthouse, Edward C.
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 268-293
Persistent link: https://www.econbiz.de/10009765057
Saved in:
7
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
8
Consumer motives and willingness to co-create in professional and generic services
Neghina, Carmen
;
Bloemer, Johanna M.
;
Birgelen, Marcel van
- In:
Journal of service management
28
(
2017
)
1
,
pp. 157-181
Persistent link: https://www.econbiz.de/10011655006
Saved in:
9
Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C.R. van
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10010087398
Saved in:
10
Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media
Larivière, Bart
;
Joosten, Herm
;
Malthouse, Edward C.
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 268-293
Persistent link: https://www.econbiz.de/10010132553
Saved in:
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