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~isPartOf:"Journal of service management"
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Channel relationship strategy
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
57
Konsumentenverhalten
57
Customer satisfaction
42
Kundenzufriedenheit
42
Dienstleistungsqualität
38
Service quality
38
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Brand image
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Markenartikel
7
Social relations
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
6
Dienstleistungsmanagement
6
Einzelhandel
6
Emotion
6
Innovation
6
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107
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108
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108
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108
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Aksoy, Lerzan
5
Edvardsson, Bo
4
Jaakkola, Elina
4
Keiningham, Timothy
4
McColl-Kennedy, Janet R.
4
Hammerschmidt, Maik
3
Lariviere, Bart
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Cooil, Bruce
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
2
Leroi-Werelds, Sara
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Patrício, Lia
2
Tronvoll, Bård
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Witell, Lars
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Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
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Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amelia, Amelia
1
Anaza, Nwamaka A.
1
Anderson, Laurel
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Journal of service management
Journal of business research : JBR
693
Journal of retailing and consumer services
684
Industrial marketing management : the international journal for industrial and high-tech firms
449
International journal of hospitality management
289
SpringerLink / Bücher
286
The journal of services marketing
225
The journal of business & industrial marketing
209
Journal of the Academy of Marketing Science
197
The service industries journal
192
Journal of strategic marketing
178
European journal of operational research : EJOR
176
Journal of retailing
162
International journal of production economics
155
International journal of electronic customer relationship management : IJECRM
154
Journal of marketing
145
International journal of contemporary hospitality management
124
Journal of travel and tourism marketing
122
Journal of hospitality marketing & management
121
Journal of service research : JSR
120
Gabler Edition Wissenschaft
118
Tourism management : research, policies, practice
117
Asia Pacific journal of marketing and logistics
115
Marketing intelligence & planning
113
The journal of product & brand management
113
Management science : journal of the Institute for Operations Research and the Management Sciences
110
European Journal of Marketing
108
The journal of brand management : an international journal
108
Journal of Business & Industrial Marketing
107
Cogent business & management
105
European journal of marketing : EJM
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Psychology & marketing
103
The international review of retail, distribution and consumer research
103
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
98
Services marketing quarterly
94
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
92
International journal of production research
91
International journal of retail & distribution management
91
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
90
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ECONIS (ZBW)
108
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1
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Journal of service management
22
(
2011
)
1
,
pp. 39-66
Persistent link: https://www.econbiz.de/10009010795
Saved in:
2
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
Saved in:
3
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
4
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
5
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
6
Triangle model of fairness : investigating spillovers and reciprocal transfers
Folger, Robert
;
Ford, Robert C.
;
Bardes, Mary
;
Dickson, …
- In:
Journal of service management
21
(
2010
)
4
,
pp. 515-530
Persistent link: https://www.econbiz.de/10008656285
Saved in:
7
Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
Saved in:
8
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
9
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
Saved in:
10
Incentives, organisational identification, and relationship quality among members of fine arts museums
Camarero, Carmen
;
Garrido Samaniego, María José
- In:
Journal of service management
22
(
2011
)
2
,
pp. 266-287
Persistent link: https://www.econbiz.de/10009155025
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