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~isPartOf:"Journal of service management"
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Journal of service management
Journal of the Academy of Marketing Science
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International journal of service industry management : IJSIM
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Journal of Service Management
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Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
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Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
2
Why service recovery fails: Tensions among customer, employee, and process perspectives
Michel, Stefan
;
Bowen, David
;
Johnston, Robert
- In:
Journal of service management
20
(
2009
)
3/4
,
pp. 253-273
Persistent link: https://www.econbiz.de/10008374474
Saved in:
3
Why service recovery fails: Tensions among customer, employee, and process perspectives
Michel, Stefan
;
Bowen, David
;
Johnston, Robert
- In:
Journal of service management
20
(
2009
)
3
,
pp. 253-273
Persistent link: https://www.econbiz.de/10008374516
Saved in:
4
Shaping, organizing, and rethinking service innovation: a multidimensional framework
Rubalcaba, Luis
;
Michel, Stefan
;
Sundbo, Jon
;
Brown, …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-716
Persistent link: https://www.econbiz.de/10010026072
Saved in:
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