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~isPartOf:"Journal of service management"
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Dienstleistung
57
Services
57
Dienstleistungsqualität
32
Service quality
32
Dienstleistungssektor
27
Service industry
27
Innovation
19
Beziehungsmarketing
16
Relationship marketing
16
Service innovation
15
Customer integration
14
Kundenintegration
14
Betriebliche Wertschöpfung
13
Value creation
13
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsmanagement
11
Gesundheitswesen
11
Health care system
11
Service management
11
Gesundheitsversorgung
10
Health care
10
Business services
7
Consumer behaviour
7
Customer experience
7
Customer service
7
Dienstleistungsinnovation
7
Konsumentenverhalten
7
Kundenservice
7
Unternehmensdienstleistung
7
Dienstleistungsmarketing
6
Forschung
6
Innovation management
6
Innovationsmanagement
6
Research
6
Services marketing
6
Business network
5
Co-creation
5
Lieferantenmanagement
5
New product development
5
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Undetermined
31
Free
5
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Article
66
Book / Working Paper
2
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Article in journal
68
Aufsatz in Zeitschrift
68
Collection of articles of several authors
3
Sammelwerk
3
Case study
2
Fallstudie
2
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English
68
Author
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Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Bowen, David E.
3
Brown, Stephen Walter
3
Fisk, Raymond P.
3
McColl-Kennedy, Janet R.
3
Paluch, Stefanie
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
3
Beirão, Gabriela
2
Birgelen, Marcel van
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Patrício, Lia
2
Ponsignon, Frederic
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Verleye, Katrien
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barile, Sergio
1
Bateson, John E. G.
1
Beierlein, Andrea
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
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Journal of service management
NBER working paper series
317
SpringerLink / Bücher
254
Working paper / National Bureau of Economic Research, Inc.
247
NBER Working Paper
231
Journal of health organization and management
223
Journal of health economics
198
Health care management review : HCM review
186
Health economics
175
The European journal of health economics : HEPAC ; health economics in prevention and care
156
Technological forecasting & social change : an international journal
155
Journal of business research : JBR
139
Discussion paper series / IZA
132
European journal of operational research : EJOR
132
Health economics review
120
Management science : journal of the Institute for Operations Research and the Management Sciences
119
State of Health in the EU
115
International journal of production research
111
Health care management science
110
International journal of networking and virtual organisations : IJNVO
99
International journal of business information systems : IJBIS
98
The service industries journal
98
Working paper
96
Telecommunications policy : the international journal of digital economy, data sciences and new media
90
Springer eBook Collection
88
The journal of services marketing
80
Health marketing quarterly
79
Socio-economic planning sciences : the international journal of public sector decision-making
76
International journal of production economics
72
Policy research working paper : WPS
71
Manufacturing & service operations management : M & SOM
69
Health affairs : at the intersection of health, health care, and policy
68
World Bank E-Library Archive
68
The European journal of health economics
65
CESifo working papers
64
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
64
HMD : Praxis der Wirtschaftsinformatik
62
Journal of retailing and consumer services
62
Applied economics
60
Information systems research : ISR
58
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ECONIS (ZBW)
68
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date (oldest first)
1
Value cocreation in
service
ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
2
What causes imbalance in complex
service
networks? : evidence from a public health
service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
3
The use of gamification mechanics to increase employee and user engagement in participative
healthcare
services : a study of two cases
Hammedi, Wafa
;
Leclerq, Thomas
;
Riel, Allard C. R. van
- In:
Journal of service management
28
(
2017
)
4
,
pp. 640-661
Persistent link: https://www.econbiz.de/10011731215
Saved in:
4
Service
design in
healthcare
: a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
5
Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
Saved in:
6
Protection for profiting from collaborative
service
innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
7
Characterising the concept of
service
experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
8
Crowd-funding : transforming customers into investors through innovative
service
platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
9
Co-creating
service
experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
10
Service
experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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