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~isPartOf:"Journal of service management"
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Customer integration
46
Kundenintegration
46
Beziehungsmarketing
26
Relationship marketing
26
Betriebliche Wertschöpfung
21
Value creation
21
Dienstleistungsqualität
15
Service quality
15
Co-creation
13
Consumer behaviour
13
Konsumentenverhalten
13
Services
13
Dienstleistung
12
Value co-creation
10
Innovation
9
Service-Dominant Logic
9
Service-dominant logic
9
Dienstleistungssektor
8
Service industry
8
Customer satisfaction
7
Customer value
7
Kundenwert
7
Kundenzufriedenheit
7
Dienstleistungsmanagement
6
Gesundheitswesen
6
Health care system
6
Service experience
6
Service management
6
Dienstleistungsmarketing
5
Innovation management
5
Innovationsmanagement
5
Marketing theory
5
Marketingtheorie
5
Service innovation
5
Services marketing
5
Social Web
5
Social web
5
Bibliometrics
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Bibliometrie
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Business network
4
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50
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51
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English
51
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Edvardsson, Bo
5
Witell, Lars
5
Helkkula, Anu
4
Jaakkola, Elina
4
Klaus, Philipp
3
Bilstein, Nicola
2
Birgelen, Marcel van
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Gustafsson, Anders
2
Heidenreich, Sven
2
Kristensson, Per
2
McColl-Kennedy, Janet R.
2
Mele, Cristina
2
Patrício, Lia
2
Russo Spena, Tiziana
2
Tronvoll, Bård
2
Aarikka-Stenroos, Leena
1
Akaka, Melissa Archpru
1
Akpinar, Ezgi
1
Anderson, Laurel
1
Bateman, Nicola
1
Beirão, Gabriela
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Benoit, Sabine
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Bloemer, Johanna M.
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Bouquiaux, Lucille
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Brown, Stephen Walter
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Buhalis, Dimitrios
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Burmeister-Lamp, Katrin
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Buxton, Rosamnd Chester
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Caniëls, Marjolein
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Carù, Antonella
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Cornwell, T. Bettina
1
Cova, Bernard
1
De Gosson de Varennes, Serge
1
Dellaert, Benedict G. C.
1
Dube, Apramey
1
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Journal of service management
Journal of business research : JBR
203
Strategic Direction
124
Management Decision
119
Journal of retailing and consumer services
87
Industrial marketing management : the international journal for industrial and high-tech firms
84
SpringerLink / Bücher
81
Technological forecasting & social change : an international journal
71
MPRA Paper
68
European Journal of Marketing
59
International journal of innovation management
55
Ovidius University Annals, Economic Sciences Series
55
International Journal of Operations & Production Management
51
The journal of services marketing
49
TERRA ECONOMICUS
45
The journal of product innovation management : an international publication of the Product Development & Management Association
45
Industrial Management & Data Systems
44
International journal of hospitality management
44
Research policy : policy, management and economic studies of science, technology and innovation
44
Leadership & Organization Development Journal
42
Бизнес Информ
41
International Journal of Contemporary Hospitality Management
40
Marketing Intelligence & Planning
40
Journal of Business Strategy
39
Journal of strategic marketing
39
Management Science
39
The journal of business & industrial marketing
38
Management science : journal of the Institute for Operations Research and the Management Sciences
37
Strategy & Leadership
37
The service industries journal
36
Journal of Management Development
35
Strategic HR Review
35
Public management review
34
International journal of technology management : IJTM
33
Вестник Адыгейского государственного университета. Серия 5: Экономика
33
Journal of marketing management : MM
32
Working papers / Harvard Business School, Division of Research
32
European Business Review
31
The journal of brand management : an international journal
31
Administrative Sciences : open access journal
30
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ECONIS (ZBW)
51
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1
Service as business logic : implications for value creation and marketing
Grönroos, Christian
;
Ravald, Annika
- In:
Journal of service management
22
(
2011
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10009010797
Saved in:
2
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
3
Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik
;
Fischer, Alban
;
Wallin, Martin W.
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
Saved in:
4
Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van
;
Dellaert, Benedict G. C.
;
Ruyter, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
Saved in:
5
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
6
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
7
The context of experience
Akaka, Melissa Archpru
;
Vargo, Stephen L.
;
Schau, Hope …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 206-223
Persistent link: https://www.econbiz.de/10011401324
Saved in:
8
Service experiences beyond the direct use : indirect customer use experiences of smartphone apps
Dube, Apramey
;
Helkkula, Anu
- In:
Journal of service management
26
(
2015
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10011401337
Saved in:
9
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
10
Co-creating the collective service experience
Carù, Antonella
;
Cova, Bernard
- In:
Journal of service management
26
(
2015
)
2
,
pp. 276-294
Persistent link: https://www.econbiz.de/10011401341
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