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Customer satisfaction
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Dienstleistungsqualität
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Service encounters
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Beschwerdemanagement
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Journal of service management
Journal of retailing and consumer services
21
The service industries journal
14
Research paper / Ekonomiska Forskningsinstitutet vid Handelshögskolan i Stockholm
12
Journal of strategic marketing
11
European Journal of Marketing
10
European journal of marketing : EJM
7
SSE/EFI Working Paper Series in Business Administration
7
The international review of retail, distribution and consumer research
7
International journal of service industry management : IJSIM
6
Managing service quality : MSQ ; an international journal
6
The Service Industries Journal
6
Psychology & marketing
5
EFI research paper / Ekonomiska Forskningsinstitutet, Handelshögskolan i Stockholm
4
Journal of Consumer Marketing
4
Technological forecasting & social change : an international journal
4
Omega : the international journal of management science
3
Asia Pacific business review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Bank Marketing
2
International Journal of Organizational Analysis
2
International journal of internet marketing and advertising : IJIMA
2
Journal of Services Marketing
2
Journal of management & organization : journal of Australian and New Zealand Academy of Management
2
Journal of marketing management : MM
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
PEB Exchange, Programme on Educational Building
2
PEB Échanges, Programme pour la construction et l'équipement de l'éducation
2
Research policy : policy and management studies of science, technology and innovation
2
Research policy : policy, management and economic studies of science, technology and innovation
2
The changing roles of advertising : [extended versions of papers presented at the 11th ICORIA (International Conference on Research in Advertising) Stockholm, Sweden in June 2012]
2
The journal of consumer marketing
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Advances in international marketing
1
Annals of Tourism Research
1
Asia Pacific Business Review
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Australasian marketing journal
1
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Entrepreneurship & Regional Development
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Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
2
Preferential treatment in the service encounter
Söderlund, Magnus
;
Liljander, Veronica
;
Gummerus, Johanna
- In:
Journal of service management
25
(
2014
)
4
,
pp. 512-530
Persistent link: https://www.econbiz.de/10010405209
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