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Novel theory and methodology developments in data envelopment analysis dedicated to the 100th birthday of William W. Cooper, co-founder of DEA
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Customer experience design : a case study in the cultural sector
Ponsignon, Frederic
;
Durrieu, Francois
; …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 763-787
Persistent link: https://www.econbiz.de/10011731250
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