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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
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Service quality
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Betriebliche Wertschöpfung
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Dienstleistung
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Aksoy, Lerzan
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Journal of service management
Journal of business research : JBR
655
Journal of retailing and consumer services
584
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
307
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
195
The service industries journal
188
Journal of the Academy of Marketing Science
174
Journal of strategic marketing
171
International journal of electronic customer relationship management : IJECRM
152
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
European Journal of Marketing
114
Journal of Business & Industrial Marketing
111
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Journal of retailing
109
Psychology & marketing
109
Asia Pacific journal of marketing and logistics
108
Gabler Edition Wissenschaft
108
Marketing intelligence & planning
108
The journal of brand management : an international journal
107
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Cogent business & management
102
European journal of marketing : EJM
98
Services marketing quarterly
95
Journal of Services Marketing
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Service business
84
Journal of marketing management : MM
83
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
Springer eBook Collection / Business and Economics
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
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ECONIS (ZBW)
106
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1
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
2
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
3
Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Mozafari, Nika
;
Weiger, Welf Hermann
;
Hammerschmidt, Maik
- In:
Journal of service management
33
(
2022
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012880725
Saved in:
4
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
5
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
6
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
7
Triangle model of fairness : investigating spillovers and reciprocal transfers
Folger, Robert
;
Ford, Robert C.
;
Bardes, Mary
;
Dickson, …
- In:
Journal of service management
21
(
2010
)
4
,
pp. 515-530
Persistent link: https://www.econbiz.de/10008656285
Saved in:
8
Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
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9
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
10
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
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