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~isPartOf:"Journal of service management"
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Services
59
Dienstleistung
57
Dienstleistungsqualität
27
Dienstleistungssektor
27
Service industry
27
Service quality
27
Innovation
20
Beziehungsmarketing
19
Relationship marketing
19
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Service innovation
13
Value creation
13
Communication
12
Customer satisfaction
11
Kundenzufriedenheit
11
Consumer behaviour
10
Dienstleistungsmanagement
10
Kommunikation
10
Konsumentenverhalten
10
Service management
10
Business services
7
Customer service
7
Innovation management
7
Innovationsmanagement
7
Kundenservice
7
Unternehmensdienstleistung
7
Customer experience
6
Dienstleistungsinnovation
6
Forschung
6
Research
6
Robot
6
Roboter
6
Service-Dominant Logic
6
Service-dominant logic
6
Co-creation
5
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
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35
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4
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68
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70
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70
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3
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English
70
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Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Odekerken-Schröder, Gaby
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Streukens, Sandra
3
Witell, Lars
3
Birgelen, Marcel van
2
Blazevic, Vera
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Garnefeld, Ina
2
Gremler, Dwayne D.
2
Grönroos, Christian
2
Hammedi, Wafa
2
Helkkula, Anu
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Meiren, Thomas
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Verleye, Katrien
2
Verma, Rohit
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Akpinar, Ezgi
1
Alam, Intekhab Ian
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barile, Sergio
1
Bateson, John E. G.
1
Becker, Marc
1
Beltagui, Ahmad
1
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Journal of service management
SpringerLink / Bücher
299
Games and economic behavior
130
Journal of Business & Industrial Marketing
126
Journal of business research : JBR
118
European Journal of Marketing
102
Journal of economic behavior & organization : JEBO
92
Research
90
Journal of economic theory
88
Corporate communications : an international journal
87
MPRA Paper
85
Post-Print / HAL
75
Springer eBook Collection
75
The service industries journal
74
International journal of business communication : IJBC ; a publication of the Association of Business Communication
69
International Journal of Operations & Production Management
67
The journal of services marketing
65
Journal of Communication Management
64
Journal of Services Marketing
62
Journal of communication management : an international journal
61
Working Papers / eSocialSciences
61
Industrial marketing management : the international journal for industrial and high-tech firms
60
International Journal of Physical Distribution & Logistics Management
57
Schriften zum Produktionsmanagement
57
Corporate Communications: An International Journal
56
Supply Chain Management: An International Journal
56
CESifo working papers
53
Management science : journal of the Institute for Operations Research and the Management Sciences
52
NBER working paper series
52
Management communication quarterly : an international journal
51
Discussion papers / CEPR
50
Working Paper
49
Working paper
49
International journal of business communication : IJBC : a publication of the Association for Business Communication
48
IZA Discussion Papers
46
Working paper / National Bureau of Economic Research, Inc.
46
CESifo Working Paper
44
Discussion paper series / IZA
44
Journal of service research : JSR
44
Journal of Consumer Marketing
41
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ECONIS (ZBW)
70
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1
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70
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1
Rethinking nonprofit service disintermediation through service
communication
interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
Saved in:
2
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
3
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
4
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
5
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
6
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
7
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
8
Experience co-creation in financial
services
: an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
9
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
10
Impact of country effects on the performance of service firms
Elango, Balasubramanian
;
Wieland, Jamie R.
- In:
Journal of service management
26
(
2015
)
4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10011416769
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