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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
70
Kundenzufriedenheit
69
Beziehungsmarketing
50
Relationship marketing
50
Consumer behaviour
47
Konsumentenverhalten
47
Services
30
Dienstleistung
29
Dienstleistungssektor
23
Service industry
23
Customer service
21
Kundenservice
21
Customer integration
16
Kundenintegration
16
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Value creation
13
Beschwerdemanagement
12
Complaint management
12
Customer experience
12
Dienstleistungsmanagement
11
Satisfaction
11
Service management
11
Health care
10
Arbeitszufriedenheit
9
Dienstleistungsmarketing
9
Gesundheitsversorgung
9
Job satisfaction
9
Services marketing
9
Einzelhandel
8
Emotion
8
Retail trade
8
Robot
8
Roboter
8
Service innovation
7
Viral marketing
7
Virales Marketing
7
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Online availability
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Undetermined
63
Free
5
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Article
119
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
122
Aufsatz in Zeitschrift
122
Collection of articles of several authors
3
Sammelwerk
3
Conference proceedings
2
Konferenzschrift
2
Language
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English
122
Author
All
Edvardsson, Bo
8
Witell, Lars
6
Aksoy, Lerzan
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Riel, Allard C. R. van
4
Buoye, Alexander
3
Gustafsson, Anders
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Reynoso, Javier
3
Tronvoll, Bård
3
Wirtz, Jochen
3
Anderson, Laurel
2
Barile, Sergio
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cooil, Bruce
2
Delcourt, Cécile
2
Elg, Mattias
2
Engström, Jon
2
Gremler, Dwayne D.
2
Gruber, Thorsten
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Jaakkola, Elina
2
Joosten, Herm
2
Klaus, Philipp
2
Kristensson, Per
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Lipkin, Michaela
2
Mahr, Dominik
2
Malthouse, Edward C.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
International journal of hospitality management
546
Journal of retailing and consumer services
540
Journal of business research : JBR
417
The service industries journal
369
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
271
Tourism management : research, policies, practice
226
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
185
NBER working paper series
183
Auditing : a journal of practice & theory
177
SpringerLink / Bücher
169
NBER Working Paper
165
Services marketing quarterly
165
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
157
Cogent business & management
151
International Journal of Bank Marketing
144
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
139
Service business
132
European Journal of Marketing
131
International Journal of Contemporary Hospitality Management
128
International journal of quality & reliability management
124
International journal of quality and service sciences
123
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
International Journal of Quality & Reliability Management
112
Total quality management & business excellence
112
International journal of services and operations management
111
Health care management review : HCM review
109
Industrial marketing management : the international journal for industrial and high-tech firms
109
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
98
Quality management journal : QMJ
98
Journal of the Academy of Marketing Science
97
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ECONIS (ZBW)
122
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1
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122
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1
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
6
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
7
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
8
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
Saved in:
9
Customer experience formation in today's service landscape
Lipkin, Michaela
- In:
Journal of service management
27
(
2016
)
5
,
pp. 678-703
Persistent link: https://www.econbiz.de/10011553104
Saved in:
10
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
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