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~isPartOf:"Journal of service management"
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Customer satisfaction
72
Kundenzufriedenheit
71
Dienstleistungsqualität
46
Service quality
46
Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
43
Konsumentenverhalten
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Customer integration
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Kundenintegration
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Services
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Dienstleistung
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Beschwerdemanagement
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Complaint management
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Einzelhandel
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Betriebliche Wertschöpfung
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Dienstleistungssektor
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Services marketing
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Value creation
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Viral marketing
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Virales Marketing
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Emotion
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Customer loyalty
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Service recovery
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Zufriedenheit
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Customer value
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Aksoy, Lerzan
5
Bloemer, Johanna M.
4
Buoye, Alexander
3
Edvardsson, Bo
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Birgelen, Marcel van
2
Cooil, Bruce
2
Fisk, Raymond P.
2
Gremler, Dwayne D.
2
Gustafsson, Anders
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Joosten, Herm
2
Keating, Byron W.
2
Klaus, Philipp
2
Lariviere, Bart
2
Lipkin, Michaela
2
Malthouse, Edward C.
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Sparks, Beverley
2
Söderlund, Magnus
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Tronvoll, Bård
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Willems, Kim
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Wirtz, Jochen
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Witell, Lars
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Wu, Luorong
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Aarikka-Stenroos, Leena
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Akpinar, Ezgi
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Bateman, Nicola
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Journal of service management
Journal of retailing and consumer services
522
International Journal of Retail & Distribution Management
518
Journal of business research : JBR
404
International journal of hospitality management
395
Journal of Services Marketing
215
European Journal of Marketing
200
The journal of services marketing
198
Tourism management : research, policies, practice
187
The service industries journal
179
Journal of travel and tourism marketing
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of hospitality marketing & management
155
International journal of contemporary hospitality management
147
International Journal of Bank Marketing
133
Journal of business ethics : JOBE
119
MPRA Paper
116
Cogent business & management
113
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
109
Journal of Consumer Marketing
107
Services marketing quarterly
106
Industrial marketing management : the international journal for industrial and high-tech firms
102
Asia Pacific journal of marketing and logistics
97
Journal of retailing
96
Journal of service research : JSR
91
Strategic Direction
90
Psychology & marketing
89
Journal of air transport management
88
Marketing Intelligence & Planning
88
SpringerLink / Bücher
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Service business
87
The TQM journal : the international review of organizational improvement
87
Tourism management perspectives : TMP
87
International Journal of Contemporary Hospitality Management
86
Journal of the Academy of Marketing Science
82
European journal of marketing : EJM
81
International journal of productivity and quality management : IJPQM
79
Journal of strategic marketing
78
Journal of Product & Brand Management
75
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ECONIS (ZBW)
80
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1
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
2
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
3
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
4
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
5
Reflections and predictions on effects of COVID-19 pandemic on
retailing
Verhoef, Peter C.
;
Noordhoff, Corine S.
;
Sloot, Laurens M.
- In:
Journal of service management
34
(
2023
)
2
,
pp. 274-293
Persistent link: https://www.econbiz.de/10014337952
Saved in:
6
Impact of value congruence on affective commitment : examining the moderating effects
Zhang, Jing
;
Bloemer, Johanna M.
- In:
Journal of service management
22
(
2011
)
2
,
pp. 160-182
Persistent link: https://www.econbiz.de/10009155030
Saved in:
7
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
8
Service alliances between unequals : the apple does not fall far from the better tree
Bleijerveld, Jeroen F. J.
;
Gremler, Dwayne D.
;
Lemmink, Jos
- In:
Journal of service management
26
(
2015
)
5
,
pp. 807-822
Persistent link: https://www.econbiz.de/10011503593
Saved in:
9
Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
Saved in:
10
Consumer motives and willingness to co-create in professional and generic services
Neghina, Carmen
;
Bloemer, Johanna M.
;
Birgelen, Marcel van
- In:
Journal of service management
28
(
2017
)
1
,
pp. 157-181
Persistent link: https://www.econbiz.de/10011655006
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