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~isPartOf:"Journal of service research"
~person:"Mattila, Anna S."
~person:"Nayga, Rodolfo M."
~person:"Nijkamp, Peter"
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Mattila, Anna S.
Nayga, Rodolfo M.
Nijkamp, Peter
Lemon, Katherine N.
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Journal of service research
International journal of hospitality management
30
Discussion paper / Tinbergen Institute
10
Food policy : economics planning and politics of food and agriculture
10
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
European review of agricultural economics : ERAE
6
Journal of Services Marketing
6
Research memoranda / Vrije Universiteit, Faculteit der Economische Wetenschappen en Bedrijfskunde
6
Applied economic perspectives and policy
5
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
Serie research memoranda / Vrije Universiteit, Faculteit der Economische Wetenschappen en Bedrijfskunde
5
Agricultural economics : the journal of the International Association of Agricultural Economists
4
International journal of contemporary hospitality management
4
Journal of service management
4
Q open : a journal of agricultural, climate, environmental, food, resource, and rural development economics
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The Cornell hospitality quarterly
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Agribusiness : an internat. journal
3
Canadian journal of agricultural economics : CJAE
3
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
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Journal of travel and tourism marketing
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Tinbergen Institute Discussion Paper
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Tourism economics : the business and finance of tourism and recreation
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Agricultural and resource economics review : ARER
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American journal of agricultural economics
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Applied economics
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Asian economic journal : journal of the East Asian Economic Association
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Discussion paper / Tinbergen Institute / Tinbergen Institute
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European review of agricultural economics
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Journal of behavioral and experimental economics
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Journal of economic behavior & organization : JEBO
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Journal of retailing and consumer services
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Journal of revenue and pricing management
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Journal of service research : JSR
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Letters in spatial and resource sciences : LSRS
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Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
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To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
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