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Journal of service research
Research Paper / Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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The future of B2B customer solutions in a post-COVID-19 economy : managerial issues and an agenda for academic inquiry
Bond, Edward U., III
;
Jong, Ad de
;
Eggert, Andreas
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 401-408
Persistent link: https://www.econbiz.de/10012391593
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Balancing frontliners' customer- and coworker-directed behaviors when serving business customers
Borgh, Michel van der
;
Jong, Ad de
;
Nijssen, E. J.
- In:
Journal of service research
22
(
2019
)
3
,
pp. 323-344
Persistent link: https://www.econbiz.de/10012126428
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