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Don't forget about the frontline employee during the COVID-19 pandemic : preliminary insights and a research agenda on market shocks
Voorhees, Clay M.; Fombelle, Paul W.; Bone, Sterling A. - In: Journal of service research 23 (2020) 4, pp. 396-400
Persistent link: https://www.econbiz.de/10012391589
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Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.; Beck, Jonathan M.; Randhawa, Praneet; … - In: Journal of service research 24 (2021) 3, pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
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Thirty years of service failure and recovery research : thematic development and future research opportunities from a social network perspective
Liu, Dong; Zhao, Yanhui; Wang, Guocai; Schrock, Wyatt A.; … - In: Journal of service research 27 (2024) 2, pp. 268-282
Persistent link: https://www.econbiz.de/10014580436
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Cultivating resilience in organizational frontline employees
Good, Valerie; Fehl, Amy Greiner; LaBrecque, Alexander C.; … - In: Journal of service research 26 (2023) 3, pp. 405-421
Persistent link: https://www.econbiz.de/10014325996