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Journal of service research
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What gets measured gets done: can self-tracking technologies enhance advice compliance?
Wittkowski, Kristina
;
Klein, Jan F.
;
Falk, Tomas
; …
- In:
Journal of service research
23
(
2020
)
3
,
pp. 281-298
Persistent link: https://www.econbiz.de/10012265759
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Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
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