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The role of frontline employees' competitive intelligence and intraorganizational social capital in driving customer outcomes
Kalra, Ashish; Agnihotri, Raj; Briggs, Elten - In: Journal of service research 24 (2021) 2, pp. 269-283
Persistent link: https://www.econbiz.de/10012522540
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What gets measured gets done: can self-tracking technologies enhance advice compliance?
Wittkowski, Kristina; Klein, Jan F.; Falk, Tomas; … - In: Journal of service research 23 (2020) 3, pp. 281-298
Persistent link: https://www.econbiz.de/10012265759
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A multidimensional practice-based framework of interactive value formation
Thuy Luyen; Shabbir, Haseeb; Dean, Dianne - In: Journal of service research 25 (2022) 2, pp. 281-300
Persistent link: https://www.econbiz.de/10013268021
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From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.; Kumar, Vikas; Srivastava, Rajendra … - In: Journal of service research 25 (2022) 2, pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
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Three decades of customer value research : paradigmatic roots and future research avenues
Zeithaml, Valarie A.; Verleye, Katrien; Hatak, Isabella; … - In: Journal of service research 23 (2020) 4, pp. 409-432
Persistent link: https://www.econbiz.de/10012391603
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Customer participation variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent; Auh, Seigyoung; Wang, Fatima - In: Journal of service research 23 (2020) 3, pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
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The score is not the music : integrating experience and practice perspectives on calue co-creation in collective consumption contexts
Kelleher, Carol; Wilson, Hugh; MacDonald, Emma K.; … - In: Journal of service research 22 (2019) 2, pp. 120-138
Persistent link: https://www.econbiz.de/10012005802
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Managing customer resource endowments and deficiencies for value cocreation : complex relational services
Ng, Sylvia C.; Sweeney, Jillian C.; Plewa, Carolin - In: Journal of service research 22 (2019) 2, pp. 156-172
Persistent link: https://www.econbiz.de/10012007427
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Actor engagement in networks : defining the conceptual domain
Brodie, Roderick J.; Fehrer, Julia; Jaakkola, Elina; … - In: Journal of service research 22 (2019) 2, pp. 173-188
Persistent link: https://www.econbiz.de/10012007439
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Toxic collaborations : co-destroying value in the B2B context
Cabiddu, Francesca; Moreno, Frau; Sebastiano, Lombardo - In: Journal of service research 22 (2019) 3, pp. 241-255
Persistent link: https://www.econbiz.de/10012126372