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psychological ownership
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Beschwerdemanagement
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Complaint management
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Dienstleistung
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cross-cultural service strategy
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e-tailing
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institutional theory
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Journal of service research
Journal of business research : JBR
28
Journal of retailing and consumer services
16
Psychology & marketing
10
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
8
Asia Pacific journal of marketing and logistics
6
International journal of hospitality management
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of economic psychology : research in economic psychology and behavioral economics
5
Journal of family business strategy
5
Journal of marketing
5
Journal of the Academy of Marketing Science
5
Marketing letters : a journal of research in marketing
5
Cogent Business & Management
4
Cogent business & management
4
International journal of advertising : the quarterly review of marketing communications
4
International journal of advertising : the review of marketing communications
4
International journal of consumer studies
4
Journal of Business Ethics
4
Journal of marketing research
4
Leadership & organization development journal
4
MPRA Paper
4
Tourism management : research, policies, practice
4
Human relations : towards the integration of the social sciences
3
Industrial Management & Data Systems
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
Journal of Happiness Studies
3
Journal of behavioral and experimental economics
3
Journal of behavioral decision making
3
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
3
Journal of consumer research : JCR ; an interdisciplinary bimonthly
3
Journal of consumer research : JCR ; an interdisciplinary journal
3
Journal of economic behavior & organization : JEBO
3
Journal of family business management : JFBM
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of management accounting research : JMAR
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Journal of travel and tourism marketing
3
Technological forecasting & social change : an international journal
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A cross-national service strategy to manage product returns : e-tailers' return policies and the legitimating role of the institutional environment
Gäthke, Jana
;
Gelbrich, Katja
;
Chen, Shan
- In:
Journal of service research
25
(
2022
)
3
,
pp. 402-421
Persistent link: https://www.econbiz.de/10013395973
Saved in:
2
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
3
Access-based services as substitutes for material possessions : the role of psychological ownership
Fritze, Martin Paul
;
Marchand, André
;
Eisingerich, …
- In:
Journal of service research
23
(
2020
)
3
,
pp. 368-385
Persistent link: https://www.econbiz.de/10012265777
Saved in:
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