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~isPartOf:"Journal of service research : JSR"
~person:"McColl-Kennedy, Janet R."
~person:"Rammer, Christian"
~subject:"Innovation"
~subject:"Service quality"
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McColl-Kennedy, Janet R.
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Journal of service research : JSR
ZEW-Wirtschaftsanalysen : Schriftenreihe des ZEW
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Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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