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~isPartOf:"Journal of service research : JSR"
~person:"Walsh, Gianfranco"
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Walsh, Gianfranco
Ruyter, Ko de
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Journal of service research : JSR
Marketing : ZFP ; journal of research and management
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Journal of business research : JBR
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Jahrbuch der Absatz- und Verbrauchsforschung
5
European management journal
4
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ECONIS (ZBW)
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Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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2
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
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