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Journal of service research : JSR
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Measuring and improving the performance of health service networks
Hammerschmidt, Maik
;
Falk, Tomas
;
Staat, Matthias
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10009578284
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2
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
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