//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effect of emotional provid...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
51
Service industry
51
Beziehungsmarketing
23
Relationship marketing
23
Dienstleistung
19
Dienstleistungsqualität
19
Service quality
19
Services
19
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
11
Konsumentenverhalten
11
Innovation
9
Customer service
6
Dienstleistungsmanagement
6
Kundenservice
6
Service management
6
Business services
5
Dienstleistungsmarketing
5
Services marketing
5
Unternehmensdienstleistung
5
Beschwerdemanagement
4
Complaint management
4
Customer integration
4
Dienstleistungsinnovation
4
Firm performance
4
Innovation management
4
Innovationsmanagement
4
Kundenintegration
4
New product development
4
Produktentwicklung
4
Service innovation
4
Unternehmenserfolg
4
service design
4
Betriebliche Wertschöpfung
3
Big Data
3
Big data
3
Dienstleistungsberufe
3
Information technology
3
Informationstechnik
3
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
53
Type of publication (narrower categories)
All
Article in journal
53
Aufsatz in Zeitschrift
53
Case study
1
Fallstudie
1
Language
All
English
53
Author
All
Antons, David
2
Breidbach, Christoph F.
2
Danaher, Peter J.
2
Parasuraman, A.
2
Storey, Chris
2
Voss, Christopher A.
2
Aksoy, Lerzan
1
Andrade, Carolina S.
1
Aspara, Jaakko
1
Ates, Zelal
1
Auh, Seigyoung
1
Bacon, Donald R.
1
Baltas, George
1
Banerjee, Dipyaman
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Beloglazov, Anton
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blut, Markus
1
Bowen, David E.
1
Brady, Michael K.
1
Buoye, Alexander
1
Buyya, Rajkumar
1
Büttgen, Marion
1
Castaldi, Carolina
1
Cavalcante, Victor F.
1
Challagalla, Goutam
1
Chan, Kimmy Wa
1
Chandler, Jennifer D.
1
Chennamaneni, Pavan Rao
1
Cho, Yun Kyung
1
Chun, Hae Eun Helen
1
Ciuchita, Robert
1
Clatworthy, Simon
1
Collier, Joel E.
1
Colm, Laura
1
Conroy, Denise M.
1
Costabile, Michele
1
more ...
less ...
Published in...
All
Journal of service research : JSR
The service industries journal
280
Journal of business research : JBR
159
SpringerLink / Bücher
124
Journal of marketing research : JMR
103
The journal of services marketing
89
Journal of Consumer Marketing
87
Working paper / National Bureau of Economic Research, Inc.
73
International journal of production economics
69
NBER working paper series
69
European Journal of Marketing
64
Journal of marketing
64
International journal of services technology and management
63
Service business
63
Europäische Hochschulschriften / 5
62
Journal of retailing and consumer services
60
Journal of service management
59
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of retailing
58
Jahrbuch der Absatz- und Verbrauchsforschung
55
Discussion paper
53
International journal of business process integration and management : IJBPIM
53
The American economic review
49
Working paper
48
Management science : journal of the Institute for Operations Research and the Management Sciences
47
NBER Working Paper
46
Information systems and e-business management : ISeB
45
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
41
International journal of business information systems : IJBIS
41
Springer eBook Collection
40
Economics letters
39
European journal of operational research : EJOR
39
International journal of production research
39
Structural change and economic dynamics : SC+ED
38
Journal of Product & Brand Management
37
Discussion paper / Centre for Economic Policy Research
35
International journal of hospitality management
35
International journal of services and operations management
35
Journal of the Academy of Marketing Science
35
Applied economics
34
more ...
less ...
Source
All
ECONIS (ZBW)
53
Showing
1
-
10
of
53
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta
;
Miceli, Gaetano Nino
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
Saved in:
2
Trading effort for money :
consumers
' cocreation motivation and the pricing of service options
Xia, Lan
;
Suri, Rajneesh
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 229-242
Persistent link: https://www.econbiz.de/10010356796
Saved in:
3
Consequences of forcing
consumers
to use technology-based self-service
Reinders, Machiel J.
;
Dabholkar, Pratibha A.
;
Frambach, …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
Saved in:
4
Return on community for
consumers
and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
5
Service design for experience-centric services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
Saved in:
6
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
Saved in:
7
Customer and frontline employee influence on new service development performance
Melton, Horace L.
;
Hartline, Michael D.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
Saved in:
8
The role of knowledge management strategies and task knowledge in stimulating service innovation
Storey, Chris
;
Kahn, Kenneth B.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 397-410
Persistent link: https://www.econbiz.de/10008736075
Saved in:
9
Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
Schneider, Benjamin
;
Macey, William H.
;
Lee, Wayne C.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10003877621
Saved in:
10
Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.
;
Reynolds, Kristy E.
;
Noble, Stephanie M.
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->