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Firms' intentions to use nonownership services
Wittkowski, Kristina; Benoit, Sabine; Wirtz, Jochen - In: Journal of service research : JSR 16 (2013) 2, pp. 171-185
Persistent link: https://www.econbiz.de/10009774884
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Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine - In: Journal of service research : JSR 11 (2008/09) 2, pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
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Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias; Wittkowski, Kristina; Benoit, Sabine; … - In: Journal of service research : JSR 19 (2016) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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Firms Intentions to Use Nonownership Services
Wittkowski, Kristina; Moeller, Sabine; Wirtz, Jochen - In: Journal of service research : JSR 16 (2013) 2, pp. 171-185
Persistent link: https://www.econbiz.de/10010104405
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Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine; Ciuchita, Robert; Mahr, Dominik; … - In: Journal of service research : JSR 16 (2013) 4, pp. 471-487
Persistent link: https://www.econbiz.de/10010203524