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Beziehungsmarketing
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Relationship marketing
117
Consumer behaviour
49
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Dienstleistungsqualität
47
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47
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Eisingerich, Andreas B
5
Beatty, Sharon E.
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Bolton, Ruth N.
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Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
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Auh, Seigyoung
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Parasuraman, A.
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Polo-Redondo, Yolanda
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Rafaeli, Anat
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Ruyter, Ko de
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Wieseke, Jan
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Journal of service research : JSR
Journal of retailing and consumer services
1,079
Journal of business research : JBR
824
International journal of production research
711
SpringerLink / Bücher
586
International journal of production economics
582
Industrial marketing management : the international journal for industrial and high-tech firms
461
European journal of operational research : EJOR
402
Journal of retailing
383
Business process management journal
353
International journal of hospitality management
290
International journal of retail & distribution management
263
The international review of retail, distribution and consumer research
263
The journal of services marketing
244
The service industries journal
234
The journal of business & industrial marketing
213
Journal of the Academy of Marketing Science
200
Journal of strategic marketing
187
Gabler Edition Wissenschaft
184
Manufacturing & service operations management : M & SOM
180
Journal of marketing
179
Management science : journal of the Institute for Operations Research and the Management Sciences
173
International Journal of Retail & Distribution Management
165
International journal of electronic customer relationship management : IJECRM
159
Production and operations management : an international journal of the Production and Operations Management Society
148
European Journal of Marketing
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
Asia Pacific journal of marketing and logistics
137
European journal of marketing : EJM
136
Europäische Hochschulschriften / 5
136
Transportation research / E : an international journal
135
International journal of business information systems : IJBIS
134
Omega : the international journal of management science
134
International journal of productivity and quality management : IJPQM
133
Psychology & marketing
131
Cogent business & management
128
Springer eBook Collection
128
The journal of product & brand management
128
International journal of contemporary hospitality management
125
Marketing intelligence & planning
125
Springer eBook Collection / Business and Economics
122
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ECONIS (ZBW)
121
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1
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
2
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
3
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
4
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
5
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
6
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
7
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
8
Visualizing service operations
Sampson, Scott
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 182-198
Persistent link: https://www.econbiz.de/10009548672
Saved in:
9
Multilevel service design : from customer value constellation to service experience blueprinting
Patrício, Lia
;
Fisk, Raymond P.
;
Cunha, João Falcão e
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 180-200
Persistent link: https://www.econbiz.de/10009266742
Saved in:
10
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
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