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When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes; Alavi, Sascha; Schmitz, Christian; … - In: Journal of service research : JSR 19 (2016) 4, pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
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How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola; Bayón, Tomás; Totzek, Dirk - In: Journal of service research : JSR 16 (2013) 4, pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
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The impact of endogenous motivations on adoption of IT-enabled services : the case of transformative services in the energy sector
Wunderlich, Philipp; Kranz, Johann Joachim; Totzek, Dirk; … - In: Journal of service research : JSR 16 (2013) 3, pp. 356-371
Persistent link: https://www.econbiz.de/10009782128
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The Impact of Endogenous Motivations on Adoption of IT-Enabled Services: The Case of Transformative Services in the Energy Sector
Wunderlich, Philipp; Kranz, Johann; Totzek, Dirk; Veit, … - In: Journal of service research : JSR 16 (2013) 3, pp. 356-371
Persistent link: https://www.econbiz.de/10010159458