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~isPartOf:"Journal of service research : JSR"
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Journal of service research : JSR
Journal of business research : JBR
14
The journal of services marketing
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Research on emotion in organizations
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of Business Research
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Journal of management & organization : JMO
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Journal of management & organization : journal of Australian and New Zealand Academy of Management
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Australasian marketing journal
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Emerald insight
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Journal of Service Management
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Journal of service research
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Asia Pacific : journal of human resources
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European Journal of Marketing
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Journal of managerial psychology
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Managing cultural diversity in Asia : a research companion
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Academy of Management learning & education : AMLE
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Australian journal of management
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British journal of management : BJM
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European journal of marketing : EJM
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Journal of Services Marketing
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Journal of business venturing
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Journal of the Academy of Marketing Science
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Managing gender diversity in Asia : a research companion
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Psychology & marketing
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Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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BJIR : an international journal of employment relations
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Business horizons
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Business practices, growth and economic policy in emerging markets
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California management review
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Ethics training in action : an examination of issues, techniques, and development
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Group & organization management : an international journal
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ECONIS (ZBW)
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1
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
2
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
3
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
4
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
5
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
6
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
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