Narrow search
Showing 1 - 3 of 3
Cover Image
The impact of service system design and flow experience on customer satisfaction in online financial services
Ding, David Xin; Hu, Paul Jen-Hwa; Verma, Rohit; … - In: Journal of service research : JSR 13 (2010) 1, pp. 96-110
Persistent link: https://www.econbiz.de/10003959021
Cover Image
Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana; Verma, Rohit; Bonner, Bryan L.; … - In: Journal of service research : JSR 15 (2012) 4, pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
Cover Image
Can Customers Detect Script Usage in Service Encounters?
Victorino, Liana; Verma, Rohit; Bonner, Bryan; Wardell, Don - In: Journal of service research : JSR 15 (2012) 4, pp. 390-401
Persistent link: https://www.econbiz.de/10010036789