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Beziehungsmarketing
117
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117
Consumer behaviour
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Dienstleistungsqualität
47
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Eisingerich, Andreas B
5
Beatty, Sharon E.
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Bolton, Ruth N.
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Brodie, Roderick J.
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Sesé, F. Javier
4
Wangenheim, Florian von
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Auh, Seigyoung
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Hollebeek, Linda D.
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Lemon, Katherine N.
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Parasuraman, A.
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Polo-Redondo, Yolanda
3
Rafaeli, Anat
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Ruyter, Ko de
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Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Danaher, Peter J.
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Dong, Beibei
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Merlo, Omar
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Journal of service research : JSR
SpringerLink / Bücher
1,670
Journal of business research : JBR
801
Journal of retailing and consumer services
597
European Journal of Marketing
563
Industrial marketing management : the international journal for industrial and high-tech firms
522
Springer eBook Collection
389
Springer eBook Collection / Business and Economics
369
Gabler Edition Wissenschaft
368
Europäische Hochschulschriften / 5
323
International journal of hospitality management
284
Research
261
Marketing Intelligence & Planning
254
The journal of services marketing
226
The journal of business & industrial marketing
223
Journal of the Academy of Marketing Science
221
Journal of Food Distribution Research
208
Journal of strategic marketing
206
Lehrbuch
192
The service industries journal
192
Journal of marketing
185
Journal of Business & Industrial Marketing
172
European journal of marketing : EJM
171
International journal of electronic customer relationship management : IJECRM
156
Journal of marketing management : MM
154
Marketing intelligence & planning
153
International Journal of Bank Marketing
148
Journal of Consumer Marketing
144
Management Science
135
Journal of travel and tourism marketing
134
International journal of contemporary hospitality management
130
Journal of Agricultural and Applied Economics
130
Asia Pacific journal of marketing and logistics
125
essentials
124
The journal of product & brand management
123
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
122
Journal of hospitality marketing & management
122
Tourism management : research, policies, practice
122
Psychology & marketing
119
Hamburger Schriften zur Marketingforschung
118
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ECONIS (ZBW)
118
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1
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
2
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
3
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
4
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
5
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
6
How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta
;
Miceli, Gaetano Nino
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
Saved in:
7
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
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8
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
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9
Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
Saved in:
10
Customer integration and value creation : paradigmatic traps and perspectives
Vargo, Stephen L.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 211-215
Persistent link: https://www.econbiz.de/10003776187
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