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Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
1,025
Journal of business research : JBR
834
SpringerLink / Bücher
726
Journal of retailing and consumer services
605
International journal of production economics
485
The journal of business & industrial marketing
406
International journal of production research
351
International journal of hospitality management
288
European journal of operational research : EJOR
268
Gabler Edition Wissenschaft
255
The journal of services marketing
231
The service industries journal
200
Journal of the Academy of Marketing Science
192
Journal of strategic marketing
178
Journal of purchasing and supply management
166
Springer eBook Collection / Business and Economics
163
Journal of business-to-business marketing
155
Journal of marketing
147
Europäische Hochschulschriften / 5
145
International journal of electronic customer relationship management : IJECRM
143
Springer eBook Collection
132
Management science : journal of the Institute for Operations Research and the Management Sciences
126
Asia Pacific journal of marketing and logistics
125
International journal of contemporary hospitality management
121
Journal of service management
120
Journal of retailing
119
Journal of travel and tourism marketing
119
The journal of product & brand management
118
Cogent business & management
117
Journal of hospitality marketing & management
116
Journal of operations management
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
114
Tourism management : research, policies, practice
114
European journal of marketing : EJM
113
Production and operations management : an international journal of the Production and Operations Management Society
112
The journal of brand management : an international journal
110
Marketing intelligence & planning
109
International journal of procurement management
105
Psychology & marketing
101
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ECONIS (ZBW)
124
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1
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
2
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
3
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
4
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
5
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
6
Service performance-loyalty intentions link in a business-to-business context : the role of relational exchange outcomes and customer characteristics
Briggs, Elten
;
Grisaffe, Douglas
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 37-51
Persistent link: https://www.econbiz.de/10003959015
Saved in:
7
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
8
Testing the Steve Jobs hypothesis in a B2B context : will a portfolio of hierarchically related technology products improve customer outcomes?
Kuruzovich, Jason
;
Han, Shu
;
Koukova, Nevena T.
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 372-385
Persistent link: https://www.econbiz.de/10009782125
Saved in:
9
Behavioral consequences of customer-initiated channel migration
Ackermann, Sebastian
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 262-277
Persistent link: https://www.econbiz.de/10010393231
Saved in:
10
Is there a halo effect in satisfaction formation in business-to-business services?
Doorn, Jenny van
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 124-141
Persistent link: https://www.econbiz.de/10003776094
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