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Journal of service research : JSR
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Communal service delivery : how customers benefit from participation in firm-hosted virtual P3 communities
Dholakia, Utpal M.
;
Blazevic, Vera
;
Wiertz, Caroline
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 208-226
Persistent link: https://www.econbiz.de/10003901053
Saved in:
2
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
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