//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Ingredient branding and feedba...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1
Complaint management
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Enterprise
1
Kundenservice
1
Kundenzufriedenheit
1
Service quality
1
Service-Dominant Logic
1
Service-dominant logic
1
Theorie der Unternehmung
1
Theory of the firm
1
Unternehmen
1
behavioral theory of the firm
1
commoditization
1
curve progression
1
flawed service
1
idiosyncratic risk
1
optimal compensation level
1
postcomplaint satisfaction
1
service failure
1
service infusion
1
service recovery
1
service transition
1
service-dominant logic
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Cullen, John B.
1
Gelbrich, Katja
1
Grégoire, Yany
1
Gäthke, Jana
1
Johnson, Jean L.
1
Josephson, Brett W.
1
Mariadoss, Babu John
1
more ...
less ...
Published in...
All
Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of the Academy of Marketing Science
11
Journal of business research : JBR
6
Journal of service research
4
Journal of marketing
3
Marketing letters : a journal of research in marketing
3
Journal of Business Ethics
2
Journal of retailing
2
MIT sloan management review
2
Marketing Letters
2
The journal of personal selling & sales management : JPSSM
2
Business Horizons
1
Business horizons
1
Consumer perception of product risks and benefits
1
Future-focused strategic marketing
1
GfK marketing intelligence review
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
International journal of hospitality management
1
International journal of innovation and technology management
1
Journal of Business Research
1
Journal of Hospitality and Tourism Insights
1
Journal of business ethics : JBE
1
Journal of business ethics : JOBE
1
Journal of business-to-business marketing
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of consumer psychology : the official journal of the Society for Consumer Psychology
1
Journal of hospitality and tourism insights
1
Journal of interactive marketing
1
Journal of international marketing
1
Journal of marketing research : JMR
1
Journal of public policy & marketing
1
MIS quarterly
1
Marketing and operations management research
1
Psychology & marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service transition strategies in manufacturing : implications for firm risk
Josephson, Brett W.
;
Johnson, Jean L.
;
Mariadoss, Babu John
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 142-157
Persistent link: https://www.econbiz.de/10011485380
Saved in:
2
How much compensation should a firm offer for a flawed service? : an examination of the nonlinear effects of compensation on satisfaction
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10010483434
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->