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~isPartOf:"Journal of service research : JSR"
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McColl-Kennedy, Janet R.
5
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4
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Journal of service research : JSR
The journal of services marketing
28
Journal of Services Marketing
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Journal of business research : JBR
21
Journal of retailing
16
Journal of Business Research
12
Journal of the Academy of Marketing Science
12
Journal of Service Management
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Journal of service management
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European Journal of Marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of service research
8
Australasian marketing journal
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European journal of marketing : EJM
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International journal of service industry management : IJSIM
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Australian journal of management
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Journal of Consumer Marketing
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
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Brick & mortar shopping in the 21st century
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1
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
2
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
3
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
4
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
5
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
6
Achieving service-sales ambidexterity
Yu, Ting
;
Patterson, Paul G.
;
Ruyter, Ko de
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10009751108
Saved in:
7
The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
Saved in:
8
Health Care Customer Value Cocreation Practice Styles
McColl-Kennedy, Janet
;
Vargo, Stephen
;
Dagger, Tracey
; …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-390
Persistent link: https://www.econbiz.de/10010036788
Saved in:
9
The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies: A Longitudinal Study
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 400-414
Persistent link: https://www.econbiz.de/10010159461
Saved in:
10
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
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