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Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
88
Kundenzufriedenheit
88
Beziehungsmarketing
69
Relationship marketing
69
Consumer behaviour
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customer satisfaction
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Eisingerich, Andreas B
5
McColl-Kennedy, Janet R.
5
Auh, Seigyoung
4
Beatty, Sharon E.
4
Danaher, Peter J.
4
Mittal, Vikas
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Schumann, Jan Hendrik
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Thompson, Gary M.
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Aksoy, Lerzan
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Cho, Yun Kyung
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Danaher, Tracey S.
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Doorn, Jenny van
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Gelbrich, Katja
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Gremler, Dwayne D.
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Keiningham, Timothy
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Kwortnik, Robert J.
3
Larivière, Bart
3
Parasuraman, A.
3
Patterson, Paul G.
3
Ruyter, Ko de
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Tsarenko, Yelena
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Wangenheim, Florian von
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Wieseke, Jan
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Antons, David
2
Bell, Simon J.
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Benoit, Sabine
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Beuningen, Jacqueline van
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Bowen, David E.
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Brady, Michael K.
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Breidbach, Christoph F.
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Gong, Taeshik
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Groening, Christopher
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Haws, Kelly L.
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Hennig-Thurau, Thorsten
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Hogreve, Jens
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Journal of service research : JSR
International journal of hospitality management
1,185
The service industries journal
640
Journal of retailing and consumer services
573
International journal of contemporary hospitality management
517
Journal of business research : JBR
511
Tourism management : research, policies, practice
335
The journal of services marketing
318
Journal of Services Marketing
283
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
Journal of hospitality marketing & management
281
NBER working paper series
263
Working paper / National Bureau of Economic Research, Inc.
251
Journal of travel and tourism marketing
241
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
238
NBER Working Paper
224
SpringerLink / Bücher
199
Service business
192
Auditing : a journal of practice & theory
178
Services marketing quarterly
177
Cogent business & management
174
Journal of air transport management
164
The TQM journal : the international review of organizational improvement
164
International journal of productivity and quality management : IJPQM
160
Journal of service management
155
Industrial marketing management : the international journal for industrial and high-tech firms
148
Tourism management perspectives : TMP
145
International Journal of Bank Marketing
144
International Journal of Contemporary Hospitality Management
141
Discussion paper series / IZA
135
International journal of services and operations management
135
International journal of quality and service sciences
134
International journal of quality & reliability management
133
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
130
European Journal of Marketing
128
International journal of production economics
121
Journal of hospitality and tourism insights
121
Asia Pacific journal of marketing and logistics
117
Tourism economics : the business and finance of tourism and recreation
117
Total quality management & business excellence
115
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ECONIS (ZBW)
167
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1
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
2
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
3
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
4
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
7
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
8
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
9
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
10
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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