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Developing customer service innovations for service employees : the effects of NSD characteristics on internal innovation magnitude
Umashankar, Nita; Srinivasan, Raji; Hindman, Dustin - In: Journal of service research : JSR 14 (2011) 2, pp. 164-179
Persistent link: https://www.econbiz.de/10009266745
Cover Image
Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude
Umashankar, Nita; Srinivasan, Raji; Hindman, Dustin - In: Journal of service research : JSR 14 (2011) 2, pp. 164-180
Persistent link: https://www.econbiz.de/10008996485