//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
“If only…” : customer counterf...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Coping strategy
1
Coping-Strategie
1
Dienstleistungssektor
1
Emotion
1
Konsumentenverhalten
1
Service industry
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Undetermined
1
Author
All
Strizhakova, Yuliya
2
Tsarenko, Yelena
2
Ruth, Julie
1
Ruth, Julie A.
1
Published in...
All
Journal of service research : JSR
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of business research : JBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of international marketing
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
International Marketing Review
3
Supply Chain Management: An International Journal
3
Technological forecasting & social change : an international journal
3
The journal of business & industrial marketing
3
European Journal of Marketing
2
European journal of marketing : EJM
2
Global journal of emerging market economies
2
International Journal of Organizational Analysis
2
International journal of advertising : the quarterly review of marketing communications
2
Journal of Business & Industrial Marketing
2
Journal of business ethics : JBE
2
Supply chain management
2
Tourism management : research, policies, practice
2
Business ethics, the environment & responsibility
1
Entrepreneurial connectivity : network, innovation and strategy perspectives
1
International Journal of Manpower
1
International business review : the official journal of the European International Business Academy
1
International journal of emerging markets
1
International journal of logistics : research and applications
1
International journal of manpower
1
International journal of operations & production management
1
International marketing review
1
Journal of Business Logistics
1
Journal of Knowledge Management
1
Journal of business logistics
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of international management
1
Journal of knowledge management
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing research
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
OLC EcoSci
1
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
"I'm mad and I can't get that service failure off my mind" : coping and rumination as mediators of anger effects on customer intentions
Strizhakova, Yuliya
;
Tsarenko, Yelena
;
Ruth, Julie A.
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 414-429
Persistent link: https://www.econbiz.de/10009673023
Saved in:
2
“I’m Mad and I Can’t Get That Service Failure Off My Mind”
Strizhakova, Yuliya
;
Tsarenko, Yelena
;
Ruth, Julie
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 414-430
Persistent link: https://www.econbiz.de/10010036791
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->