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~isPartOf:"Journal of service research : JSR"
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Dienstleistungssektor
51
Service industry
51
Beziehungsmarketing
22
Relationship marketing
22
Dienstleistungsqualität
19
Service quality
19
Dienstleistung
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service design
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Journal of service research : JSR
The service industries journal
275
SpringerLink / Bücher
202
Regional science & urban economics
131
The annals of regional science : an international journal of urban, regional and environmental research and policy ; official journal of the Western Regional Science Association
119
Papers in regional science : the journal of the Regional Science Association International
114
Journal of business research : JBR
102
Regional studies
100
Edward Elgar E-Book Archive
97
Revue d'économie régionale & urbaine : RERU
96
NBER working paper series
93
Journal of regional science
92
The journal of services marketing
85
Arbeitsmaterialien zur Raumordnung und Raumplanung
73
International regional science review
72
Springer eBook Collection
72
Working paper / National Bureau of Economic Research, Inc.
65
NBER Working Paper
62
Spatial economic analysis : the journal of the Regional Studies Association
62
International journal of production economics
61
Service business
61
Working paper
61
Europäische Hochschulschriften / 5
59
Journal of service management
58
Discussion paper / Tinbergen Institute
57
Policy research working paper : WPS
57
Industrial marketing management : the international journal for industrial and high-tech firms
54
Discussion paper
50
Burgundy Books
49
The review of regional studies : a joint publ. of the Southern Regional Science Association and the School of Business, University of Alabama in Birmingham
49
Discussion paper series / IZA
48
Journal of urban economics
48
Structural change and economic dynamics : SC+ED
48
Discussion paper / Centre for Economic Policy Research
47
Applied economics
46
Journal of retailing and consumer services
45
International journal of services technology and management
44
Applied economics letters
42
Environment & planning
42
Wirtschaftsgeographie
41
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ECONIS (ZBW)
51
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1
Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.
;
Dabholkar, Pratibha A.
;
Frambach, …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
Saved in:
2
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
3
Service design for experience-centric services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
Saved in:
4
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
Saved in:
5
Customer and frontline employee influence on new service development performance
Melton, Horace L.
;
Hartline, Michael D.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
Saved in:
6
The role of knowledge management strategies and task knowledge in stimulating service innovation
Storey, Chris
;
Kahn, Kenneth B.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 397-410
Persistent link: https://www.econbiz.de/10008736075
Saved in:
7
Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
Schneider, Benjamin
;
Macey, William H.
;
Lee, Wayne C.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10003877621
Saved in:
8
Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.
;
Reynolds, Kristy E.
;
Noble, Stephanie M.
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
Saved in:
9
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 262-279
Persistent link: https://www.econbiz.de/10009578293
Saved in:
10
Understanding priorities for service attribute improvement
Bacon, Donald R.
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 199-214
Persistent link: https://www.econbiz.de/10009548671
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