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Journal of service research : JSR
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Leveraging frontline employees' small data and firm-level big data in frontline management : an absorptive capacity perspective
Lam, Son K.
;
Sleep, Stefan
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011647472
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