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~isPartOf:"Journal of service research : JSR"
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Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
49
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49
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
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Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
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2
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Libai, Barak
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Merlo, Omar
2
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2
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Journal of service research : JSR
Journal of business research : JBR
687
Journal of retailing and consumer services
583
Journal of Intellectual Capital
450
Industrial marketing management : the international journal for industrial and high-tech firms
411
SpringerLink / Bücher
395
International journal of hospitality management
297
Journal of Business & Industrial Marketing
244
The journal of services marketing
225
The service industries journal
207
The journal of business & industrial marketing
200
Journal of strategic marketing
173
Journal of the Academy of Marketing Science
173
International journal of learning and intellectual capital : IJLIC
152
International journal of electronic customer relationship management : IJECRM
143
Cogent business & management
138
Journal of intellectual capital
138
European Journal of Marketing
133
Gabler Edition Wissenschaft
128
Journal of marketing
128
International journal of contemporary hospitality management
125
Journal of hospitality marketing & management
122
Journal of travel and tourism marketing
120
Tourism management : research, policies, practice
117
The journal of product & brand management
112
Asia Pacific journal of marketing and logistics
110
Journal of Services Marketing
110
The journal of brand management : an international journal
110
Journal of retailing
109
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
109
Marketing intelligence & planning
108
Journal of service management
107
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
101
Psychology & marketing
101
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
95
European journal of marketing : EJM
95
Services marketing quarterly
95
Springer eBook Collection / Business and Economics
92
Marketing Intelligence & Planning
89
Service business
86
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ECONIS (ZBW)
118
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1
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
2
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
3
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
4
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
5
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
6
The impact of strategic orientation on intellectual capital investments in customer service firms
Walsh, Kate
;
Enz, Cathy A.
;
Canina, Linda
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 300-317
Persistent link: https://www.econbiz.de/10003705627
Saved in:
7
How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta
;
Miceli, Gaetano Nino
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
Saved in:
8
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
9
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
10
Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
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