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Journal of service theory and practice
Journal of Service Management
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Journal of service management
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Industrial marketing management : the international journal for industrial and high-tech firms
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Innovating in practice : perspectives and experiences
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A smart tech lever to augment caregivers' touch and foster vulnerable patient engagement and well-being
Mele, Cristina
;
Marzullo, Marialuisa
;
Di Bernardo, Irene
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 52-74
Persistent link: https://www.econbiz.de/10012879149
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Serving customers through chatbots : positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
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